Support

UltraGuest is a small, independent service. When you write to us, a person reads your message and answers it; support is free and the same for everyone. Many questions, though, are answered faster by the pages below.

Help yourself first

The setup guide walks from signup to the link code, colours and moderation, with notes for Neocities and other static sites.
The moderation guide explains what happens to spam automatically and which tools you can switch on.
The FAQ answers the common questions: cost, ads, languages, private messages, approval, export and deletion, the GDPR, custom CSS and inactive guestbooks.
The comparisons put UltraGuest next to other guestbook services, with sources.
The languages page lists the 24 guestbook translations and how to contribute one.

Write to us

The support form asks for your name, e-mail address, a subject and your message, and you can attach up to five files (JPG, PNG, PDF, DOC or DOCX, 10 MB each), for example a screenshot of what you see. After a quick human check the message lands in our help desk, and the answer goes to the address you gave. Include your guestbook's address or id when the question is about a particular guestbook; it saves a round of e-mails.

Reporting abuse

Every guestbook page carries a "Report abuse" link that opens the support form with that guestbook's id already filled in. A person reads every report, and content that breaks the Terms of Service or the law is removed.

Privacy requests

Guestbook owners can export and delete their own data in the Control Panel without asking anyone. If you signed somebody else's guestbook and want your entry corrected or removed, ask the owner, or use the privacy request form, which pre-fills what we need to know. Details on the privacy page.

Suggestions welcome

If something is missing or awkward, tell us through the support form. Suggestions from guestbook owners are welcome, and the features page has said so from the start.