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Old 12-15-2004, 08:03 PM   #1
Kaylin
 
Join Date: Dec 2004
Posts: 3
Default People not Able to Sign Guest Book

I would like to say first that I really like the appearance and ease of use of your Guest Book and hoping the issues you were having can be permanently resolved. I was one of many that lost my guest book and had to re-register and create a new one.

I thought everything was working well, until I checked my sites email I found the following emails from people that have tried to sign my Guest Book. Do you know why this would be happening? I have included the mail with the dates and times in case that helps you.

Thanks,
Kaylin


Tue, 30 Nov 2004 00:45:54 -0600
I'm sorry. I tried over and over and over again to sign your Guest book.

When using Explorer I got this message: Error: This guestbook does not exist (invalid id).

So I tried using Netscape, but got this message: Please complete all fields...

ID:
Owner: xxxxxxxxxx the id was correct
Sign:
Preview:
Post:
Please Return to previous screen or visit our Helpdesk.

And I made sure at least 5 times that all the fields were complete.

Tue, 30 Nov 2004 12:10:47 -0500
when I tried to submit the entry, it said "invalid ID" for your guestbook.


Fri, 3 Dec 2004 15:35:41 +0200
I tried to sign your guestbook, but when I tried to submit it, I was told that it was an "invalid ID -this guestbook does not exist".
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Old 12-16-2004, 12:49 AM   #2
Andreas
UltraGuest Admin
 
Join Date: Nov 2003
Location: Oslo, Norway
Posts: 746
Default Re: People not Able to Sign Guest Book

It seems like the link to your guestbook is not correct or has additionals characters at the end of the link. Can you please send me the URL to your website so that I can take a look at the link?
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Old 12-17-2004, 12:38 AM   #3
Kaylin
 
Join Date: Dec 2004
Posts: 3
Default Re: People not Able to Sign Guest Book

I wanted to say this seems error seems to occur once in a while. For the most part I think people have been able to sign the Guest Book. I only sent the few that emailed me they were not able to sign.

Yesterday I added the 3 messages from people that were not able to sign the book.

Last edited by Kaylin; 12-18-2004 at 11:51 PM.
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Old 12-18-2004, 01:43 AM   #4
Andreas
UltraGuest Admin
 
Join Date: Nov 2003
Location: Oslo, Norway
Posts: 746
Default Re: People not Able to Sign Guest Book

Your link is correct. I will have to do some debugging and get back to you on this.
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Old 12-18-2004, 11:51 PM   #5
Kaylin
 
Join Date: Dec 2004
Posts: 3
Default Re: People not Able to Sign Guest Book

Thank you very much I appreciate it.

Kaylin
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